PopShop: Caltrain Client Consulting Project

PopShop: Caltrain Client Consulting Project

Empowering Riders' Commute By Providing Accessible Essential Items
ROLE

Product Designer
Product Manager

EXPERTISE

UI/UX Design
Service Design
Product Design
Consulting

Duration

5 Weeks
Oct-Nov 2024

Demo Video

Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image

Project Description

Project Description

Project Description

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Target User

Insight

Insight

How
Might
We

Our Solution

Our Solution

Our Solution

Caltrain Stop

Usability
Testing

Usability
Testing

Usability
Testing

Clip Starts at 1:46

Testimonials

Key Findings & Business Model

Key Findings

User Insight: Commuters often forget essential items, which impacts their confidence and daily productivity.

  • Main Pain Point: Busy schedules make it hard for users to grab essentials before their commute, leading to stress and inefficiency.

  • Solution Validation: Users appreciated the convenience of pre-ordering items via an app and picking them up at a vending machine at the station, reducing stress and enhancing their commute experience.

Business Model
Next Steps

Business Model
Next Steps

Business Model:

  • Revenue Streams: Profit from product sales in vending machines, partnerships with local businesses for stocked items, and potential app subscription fees for premium services.

  • Scalability: Expand vending machine placements to multiple transit stations and integrate with other transportation apps.

Next Steps:

  1. Pilot Program: Test a vending machine at a high-traffic station with real commuters to gather usage data and feedback.

  2. Partnerships: Collaborate with local brands for stocking vending machines with popular and essential items.

  3. Tech Development: Refine the app experience for seamless pre-ordering and explore additional features like personalized item recommendations.

  4. Marketing: Launch a campaign targeting busy professionals to promote the convenience and stress-reducing benefits of PopShop.

jiajial@stanford.edu
Linkedin

© 2024 Jia Lin

jiajial@stanford.edu
Linkedin

© 2024 Jia Lin

jiajial@stanford.edu
Linkedin

© 2024 Jia Lin